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Quiznos Complaint - Coupon "misspelled"
Complaint
ORLANDO, FLORIDA -- On Monday, October 25th 2010, at approximately 7:00 P.M. I had gone to Best Buy in the same shopping complex (Waterford Lakes), that this Quiznos was located. I realized that I had a coupon for Quiznos that I had personally cut from a coupon book for shops in Waterford Lakes. This specific coupon stated the following "Free Sub with the Purchase of Sub or Drink". Please note that this specific coupon stated "Sub OR Drink". I could have used coupons from several shops in Waterford Lakes including Subway, but chose Quiznos because of this coupon. Please understand that I am a full-time college student and I have a small budget, which forces me to be a very frugal spender.
I walked into the store and the gentleman behind the counter was very friendly. I showed the employee my coupon and he said there were no problems and it is accepted. I excitedly ordered two large subs because I was going to eat one of the subs and give the free sub to my girlfriend.
After the subs had been made, the only other employee present at the time who seemed to be the supervisor was going to ring me up. I presented the coupon and he stated that the coupon was a "misprint" and actually meant "Free sub with purchase of sub AND drink". I told him that I specifically came to Quiznos just because of the coupon and he rudely told me to give him a break, and that I am already receiving a great deal and I should just pay the extra $1.89 for a drink. I reminded him that I was a college student on a low budget, and he went on to tell me that I was crazy to think that a purchase of a drink would get me a free sub. I was going to walk out of the store because of his rude service but my friend who had come with me persuaded me to forget about it, my friend however did not realize that I was arguing about the specific wording of the coupon, and told me later that he would have backed my position had he known what I was arguing about.
In conclusion, I am very disappointed with the service I received, and being forced to pay for a drink because of a misprinted coupon. The employee who rang me up was very rude and forced me to pay for a drink that a coupon said I did not have to. Although I can handle paying extra for a drink, I did not want a drink and the sole reason I came to Quiznos to spend my money was to use the coupon. I do not plan to purchase food at Quiznos again and I just want the company to know of my rude service and being forced to pay for an item I did not want. From my understanding of customer service, and in this case it is truly applicable that the customer is always right.
I walked into the store and the gentleman behind the counter was very friendly. I showed the employee my coupon and he said there were no problems and it is accepted. I excitedly ordered two large subs because I was going to eat one of the subs and give the free sub to my girlfriend.
After the subs had been made, the only other employee present at the time who seemed to be the supervisor was going to ring me up. I presented the coupon and he stated that the coupon was a "misprint" and actually meant "Free sub with purchase of sub AND drink". I told him that I specifically came to Quiznos just because of the coupon and he rudely told me to give him a break, and that I am already receiving a great deal and I should just pay the extra $1.89 for a drink. I reminded him that I was a college student on a low budget, and he went on to tell me that I was crazy to think that a purchase of a drink would get me a free sub. I was going to walk out of the store because of his rude service but my friend who had come with me persuaded me to forget about it, my friend however did not realize that I was arguing about the specific wording of the coupon, and told me later that he would have backed my position had he known what I was arguing about.
In conclusion, I am very disappointed with the service I received, and being forced to pay for a drink because of a misprinted coupon. The employee who rang me up was very rude and forced me to pay for a drink that a coupon said I did not have to. Although I can handle paying extra for a drink, I did not want a drink and the sole reason I came to Quiznos to spend my money was to use the coupon. I do not plan to purchase food at Quiznos again and I just want the company to know of my rude service and being forced to pay for an item I did not want. From my understanding of customer service, and in this case it is truly applicable that the customer is always right.
Comments:
Posted by MRM on 2010-10-29:
It is a disappointment that the coupon was missprinted. They should put up a sign in the store noting the missprint coupon. Either that or accept the coupon as is.
Posted by Bud_the_Bullet on 2010-10-29:
The tricky part of this situation is the fact that food chains, grocery stores, retailers, etc...all have the right to refuse or accept coupons as they deem necessary. That is the right of each individual franchise as well.
My sister who was a full-time college student, single parent of two children, was also very frugal. And she would be the first to agree that eating out, even at that price is MUCH more expensive than shopping at the local supermarket yourself. So, perhaps you aren't quite as strapped as you'd like to think you are, if you can afford to eat out.
My sister who was a full-time college student, single parent of two children, was also very frugal. And she would be the first to agree that eating out, even at that price is MUCH more expensive than shopping at the local supermarket yourself. So, perhaps you aren't quite as strapped as you'd like to think you are, if you can afford to eat out.
Posted by Andrea13 on 2010-10-29:
The coupon sounded too good to be true, to me.
Posted by MDSasquatch on 2010-10-29:
Something similar happened to me at a place called The Green Turtle. I had a "$5 off an entire meal" coupon and there were three of us eating. After we ordered, the waitress told us that we got a free appetizer because we had ordered two burgers. When the check arrived our coupon was denied because we already received a "bonus". For us, this was an easy fix, we subtracted $5 from the tip and replaced it with the coupon.
Like you, I have not gone back and don't intend to. A coupon is supposed to drum up business, not create disgruntled customers.
Like you, I have not gone back and don't intend to. A coupon is supposed to drum up business, not create disgruntled customers.
Posted by Bud_the_Bullet on 2010-10-29:
Sasquatch...Absolutely loved your solution!
Posted by getoverit on 2010-10-29:
I would say that the Quizno's guy was right and you should give him a break except that you specifically asked in advance whether the coupon would be accepted.
It seems a little surprising that they didn't know there were misprinted coupons in play. That being the case, he should just eat the cost of the drink (which is nowhere near $1.89) and make sure they tell future customers up front that the coupon is a misprint.
He needed to give you a break.
It seems a little surprising that they didn't know there were misprinted coupons in play. That being the case, he should just eat the cost of the drink (which is nowhere near $1.89) and make sure they tell future customers up front that the coupon is a misprint.
He needed to give you a break.
Posted by Prince-Caesar on 2010-10-29:
Quiznos is overrated and overpriced as it is, and they can't even accept their own coupons. Lame. Just as lame and annoying as their stupid commercials. Needless to say, I avoid that chain as much as I can.
Posted by MDSasquatch on 2010-10-29:
You should give Blimpies a shot.
Posted by LinusOno on 2010-10-29:
Looks like this particular Quiznos is just another "restaurant" that hates customers. MRM is correct.
Posted by LinusOno on 2010-10-29:
Sasquatch, I'm curious, why stiff the waitress over the restaurant's policy/position? At the beginning of your meal, did she know you had a coupon you were planning to use?
Posted by justcuz on 2010-10-29:
MRM and getoverit nailed this one. If this was the first they knew of a miss-print, they should have honored it for you since they had previously told you the coupon was good and then posted a sign. Simple solution and a happy customer that likely would have written a compliment.
It isn't anyone's business here how strapped you are either, I think it's great that a college aged person comes across as being as responsible as you are with their finances. Great review, thanks for posting it.
It isn't anyone's business here how strapped you are either, I think it's great that a college aged person comes across as being as responsible as you are with their finances. Great review, thanks for posting it.
Posted by MDSasquatch on 2010-10-29:
I didn't stiff the waitress, I gave her a coupon that had a value of $5. She knew I had the coupon before I ordered, but waited until the check arrived before she told us it would not be accepted. I rewarded her appropriately
Posted by LinusOno on 2010-10-29:
Sasquatch, I say bravo to you! I've had plenty of servers tell me particular coupons weren't good on particular days or for particular meals at the *start* of my meals (when I showed it). To wait until the end and "surprise" me is a bad form.
Posted by Prince-Caesar on 2010-10-29:
I always present coupons at a restaurant before ordering to be sure there is no problem when the check arrives.
Posted by Bud_the_Bullet on 2010-10-29:
Just Cause> If it's none of our business to know of her financial situaiton, then why does she go out of her way to remind us of it on two different occasions?
Posted by ript on 2010-10-29:
Many coupons state that they need to be presented at time of service ( which would be when the order is being placed) to avoid such situations.
Posted by justcuz on 2010-10-29:
Bud, the OP mentioned it twice because he is a college student on a budget..he was emphasizing his point that he is watching his pennies and being frugal..which is relevant to his post.
Accusing the OP of not being as strapped as he claims to be by comparing him to your sister...a single parent of 2 children, was what I don't think is anyone's business.
Accusing the OP of not being as strapped as he claims to be by comparing him to your sister...a single parent of 2 children, was what I don't think is anyone's business.
Posted by Bud_the_Bullet on 2010-10-29:
Normally, people watching their pennies don't eat out. That was my point. Forgive the error of tossing in my sister to bolster that train of thought, even though I felt it relevant in substantiating my line of reasoning.
Posted by Prince-Caesar on 2010-10-29:
Hey, people on a budget deserve to go out just like anyone else. If a company is offering coupons to customers, then they need to do their part and accept them. Theyre certainly not making their business look good by getting customers in their store and then telling them the coupon is no good or changing up the offer on them. If anything, they are making it WORSE for them. See, Im stubborn. If the owner would have told me to give him a break, I would have told him "fine Ill give you a break" and walked out. not only did he waste 2 perfectly good sandwiches, but he lost the sale completely.
Posted by Bud_the_Bullet on 2010-10-29:
Prince> I never stated that people on budgets didn't DESERVE to go out. I just said that they genereally don't. We all deserve to live a little high on the hog once in a while. As for the rest of the comment...I seriously doubt the "owner" would have been serving you. Although, in theory, the employees should be a direct reflection of ownership, we all know that isn't always the case. They could care less if you leave the store or not. In the eyes of the teenager making the sandwhiches (sorry for the stereotype), they see it as one less customer they have to serve. Easier on them. Sad, but fairly true.
Posted by Ytropious on 2010-10-29:
Misprints happen, but I wonder how long this misprint has been known about. There should have been a sign if you ask me, but I wouldn't have gotten mad at him. I'm in college and poor too OP but I don't use it as an excuse to get free stuff. I suggest you read up on how terrible Quiznos treats its franchisees. Most Quiznos don't even want to accept coupons because they LOSE money on them. All the Quiznos around me have closed because they just can't afford to stay open with Quiznos' terrible franchisee agreements. I won't explain it all here but I suggest you look into it. ALL of you, then maybe your opinions on Quiznos would change.
Posted by yoke on 2010-10-29:
ript, the OP did show the employee the coupon and was told it would be accepted. Had I been the OP I would have walked out. The manager would have had 2 sandwiches he could not sell at that point.
Posted by ript on 2010-10-29:
yoke, my comment was a reflection of MD's comment of his experience. I agree with you, I probably would have walked out also.
Posted by redmx3racer on 2010-10-30:
Had it been practical I would have found another identical coupon, bought a drink, and then demanded a free sub and see what they said then. :)
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