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Finishline Complaint - Awful Return Policy and rude employees - Puma tennis shoes
Puma tennis shoes - Complaint
CUYAHOGA FALLS, OHIO -- I bought a pair of Puma brand tennis shoes from my local Finish Line for $79.99, I tried them on in the store and they fit so I purchased them. Well I wore them around my house (inside) to break them in. Well to my surprise they didn't break in and in fact rubbed again my heel. NOT worth the money I paid for them. So only wearing them twice I went back 2 weeks later to return them as I was not satisfied with my purchase. The employee took one look at my shoes and tells me, "You cannot return these, they have a crease in them" (well duh, that happens when you even try them on and lace them). So I begun to argue with the employee stating that is not Puma quality and I want my money back. He tells me"we have to damage these out and actually lose money this way, so we cannot give you your money back, but you can exchange them" So I decided to exchange them, but this policy makes no sense, not only are they out of the money for the puma's but also I got a pair of new Nike's, I am going to try and return these since I had no choice but to exchange my shoes. Does anyone know if this is possible, to return an exchange for cash? I will never purchase from any Finish line again, I was treated rudely and poorly. And they did not even want to give me my original receipt back, which had other purchases, on it and made a fuss. Poor work on Puma and Finish Line's part.
Comments:
Posted by ript on 2010-12-06:
People still wear Pumas?
Posted by Skye on 2010-12-06:
Unfortunately, it does make sense. They have to damage them out, they cannot resell them. Nobody wants to purchage a pair of pre-worn tested tennis shoes, with a crease in them. There is no excuse though, for the poor treatment, you say you received. What does your receipt say, regarding their return policy?
I'm also shocked, I didn't even know Puma's still existed.
I'm also shocked, I didn't even know Puma's still existed.
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