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Central Security Group Complaint - Central Security Group may be cheaper, but beware of the fine print. - Home Alarm System Monitoring Service
Home Alarm System Monitoring Service - Complaint
TULSA, OKLAHOMA -- Although cheaper than their competitors, avoid doing business with this Alarm System company. You have to sign a 3 year monitoring contract that cannot be moved to a new address, and is automatically renewable for another year, unless you notify them in writing that you do not want to renew the contract, 30 days before the expiration date. If you miss that date, even by a day or two, you are stuck with a monthly bill for a years monitoring service, even though you have moved, the equipment is no longer operative, (very expensive to repair) or you just no longer want the service. This info is supposedly in a document attached to the contract which they may or may not provide you at the time of signing. Most reputable companies would provide a notice that the contract is about to be "automatically" renewed in ample time to accept the renewal or reject it. Central Monitoring depends on you to file the contract documents away and forget them until too late.
Comments:
Posted by samanthasmom on 2010-12-07:
You don't need an alarm monitoring service, its a waste of money. My husband bought our alarm (its wireless) about a year ago, installed it himself in about 40 minutes, and it works just fine! If the alarm goes off, it calls our cellphones, not a call center. My only complaint is that the alarm has gone off several times as soon as I've opened the front door to leave and just the other day, I used my key fob to activate the alarm and the alarm went off immidiately! I can't remember the name of the website we got our alarm from but like I said, it works! There is no contract because you own the equipment outright, you choose what keypad(s) you want, key fobs, how many sensors you want and there is no contract!
Posted by AC on 2013-02-26:
Sounds like you need to google how to properly use your alarm system or have it programmed to better fit your daily habits. Im no fan of CSG but anyone advocating not to have an alarm system monitored would be the equivalent of a driver telling other drivers not to worry about the break pedal. Or you could just ask anyone who has ever had a break in and let them voice a different perspective. Everyone thinks that noisy thing is good for just that until you actually need it. Then its all to late. Good luck!
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