Bose Corporation Complaint - Shipping problems - bose lifestyle T20

bose lifestyle T20 - Complaint

Review by John House on 2010-12-21

I bought a new Bose Lifestyle T 20 a couple weeks ago and when I set it up, the base component was D. O.A. I was going to return it to the store, but decided to call Bose support first. There support is very friendly and talked me through a bunch of tests to find out the problem. He finally decided they would ship me a new system and they would send me the shipping label to send the defective system back. I got and e-mail from Bose saying they received the order and allow 1-2 days for processing and there chart showed it would take 5 or 6 business days to receive the system. I then received the shipping label to send my system back and I put it on the box, ready to go. As in the past I expected UPS to pick up the return system when they delivered the new one. I waited 6 business days and nothing came. I called to find out what the delay was. It turns out, they do not process the order until your return is on it's way back to them and then it is 1-2 more days for processing the order. This was never mentioned by anyone or the e-mail they sent me. Now instead of 7-10 days it will be closer to 20 days before I get my new system. I wish I would have taken it back to the store and exchanged it for another system or got my 2G's back. I could have either had it set up by now or have a fatter wallet. Hopefully they'll learn to be more complete in there instructions from now on.