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Super 8 Motel Complaint - Shocked... a CRACKPIPE
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PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8.
The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.
About 1130 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crackpipe. I said you haven't seen it! How could you know that?
I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left.
By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status, the others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.
I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right. I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh?
I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize??
The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.
About 1130 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crackpipe. I said you haven't seen it! How could you know that?
I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left.
By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status, the others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.
I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right. I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh?
I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize??
Comments:
Posted by Andrea13 on 2010-12-22:
You can post the picture here.
Posted by trmn8r on 2010-12-22:
I can't believe the manager thought paparazzi would be interested in a Super 8 motel.
Posted by Andrea13 on 2010-12-22:
Depends on who else was staying there.
Posted by ript on 2010-12-22:
You didn't feel safe because someone left their crackpipe behind? Not following your logic here. Should have looked under the bed while you were at it. I have seen some very unusual things underneath motel beds.
Posted by bluediamond98 on 2010-12-22:
Although I understand that you were upset and feel that you had reason to be, you cannot sleep there AND get your money back. It is like going to a restaurant and eating most of the food before complaining about it.
Posted by ript on 2010-12-22:
I would have been shocked to not find a crackpipe at a Super 8.
Posted by bcd on 2010-12-22:
The offer of a 20% discount was generous considering you didn't suffer any damages.
Posted by trmn8r on 2010-12-22:
ript-> I think that is why the manager took it in stride. He was probably thinking "someone left their pipe stashed in the kleenex box again," and used his stock "medical device" excuse.
I also thought the 20% was a decent offer to offest some bugs and an item left stashed in a kleenex box.
I also thought the 20% was a decent offer to offest some bugs and an item left stashed in a kleenex box.
Posted by leet60 on 2010-12-22:
I can understand not feeling safe in a motel in which drug paraphenalia is found in your room. It brings one to the conclusion that the motel is in an area known for drug sales and use. Who is to say the previous resident might not have returned looking for their "crack pipe" or even drugs that they may have hidden elsewhere in the room.
Personally, I would not have called the manager, I would have called the police.
Personally, I would not have called the manager, I would have called the police.
Posted by werelucky on 2010-12-23:
Finding a crack pipe in a Super 8 is like finding snow at the north pole. If you left then you should of gotten a refund. Since you stayed then their offer was more than generous.
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