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Rooms To Go Complaint - Dangerous Product from Rooms To Go - Recliner sofa set

Recliner sofa set - Complaint
Review by jakeanderson on 2011-01-22
I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. She had to get a tetanus shot for her cuts. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.
Comments:
Posted by olie on 2011-01-22:
I agree with Rooms To Go. Your wife got up and did not make sure that she was safe when she did so. Either by closing the recliner, as the technician suggested, or by moving farther away from the recliner.

What "correction" would you like from Rooms to Go?
Posted by tnchuck100 on 2011-01-22:
Another case of personal denial of responsibility.

This case appears to be customer negligence.

Blaming a customer for their own misfortune, even when true, is a site rule violation. This comment may not survive.
Posted by trmn8r on 2011-01-22:
Depending on the location of the bars in question, I would tend to agree with the technician. Generally speaking, bars beneath should not come in contact with legs in normal use, which would be to close the recliner prior to getting up.

You could find a friend with a metal file, and invite him or her over for drinks or a meal. Have them file off the offending edges. A little black paint might be in order as well.
Posted by Venice09 on 2011-01-23:
I don't know much about recliners, but I don't think there should be anything sharp enough to cut someone. I didn't know there were certain ways to get up from a recliner, so I'd probably get cut, too.
Posted by singsing on 2011-01-23:
I don't think it was appropriate for the sharp edges to be exposed either, Venice. What if you had a toddler and they grabbed onto it when someone was reclining?

People have come to expect so little for what they pay. I, myself, would have expected them to either replace the bars or just replace my sofa. As the op said, it's dangerous.
Posted by madconsumer on 2011-01-23:
i agree with rooms to go. the way the wife got off the sofa was inappropriate, and an at risk behaviour.
Posted by jktshff1 on 2011-01-23:
The op needs to contact the manufacturer of the sofa recliner and see if there are problems with that particular batch. Rooms to go does not manufacture anything, they are a retailer.
Posted by Venice09 on 2011-01-23:
Sing, I have always worried about children being around recliners, and this is a good example. If I owned a recliner, I would make a point of knowing how to use it, but if I were a guest at the OP's house, I'd probably make a fool of myself as I tried to get up. But I wouldn't expect it to cut me if I didn't do it correctly.
Posted by singsing on 2011-01-23:
Venice, I agree that recliners and small children don't mix, but you just know it happens. I can just see the guys babysitting while they're watching the football game.
Posted by Venice09 on 2011-01-23:
That could be a recipe for disaster, sing. I've never owned a recliner. Not only because of the kids, but for the same reason I never use a hammock. I'm a klutz!
Posted by singsing on 2011-01-23:
We don't have a recliner either, Venice. We had one on a couch once, but no one ever used it. If I'm that tired, I'll just go to bed, lol.

I do want a hammock for my backyard when I get home. There is nothing better than lying on one in the shade in the summer and reading a good book--or taking an afternoon nap! You just need to practice.
Posted by Venice09 on 2011-01-23:
We always had a hammock in the yard when I was a kid. I could never get the hang of it. I'm not even good with a chaise lounge. Some days I find a folding chair challenging!.. haha
Posted by singsing on 2011-01-23:
LOL.
Posted by Nohandle on 2011-01-23:
I don't have a reclining sofa in my home but do have a reclining chair. I just checked and there are no sharp edges anywhere on the chair. I can understand someone attempting to get out of a reclined chair for whatever reason he thought was a bright idea at the time but I'm still confused about the sharp edges. Does anyone else have one like that?
Posted by PepperElf on 2011-01-23:
i have a reclining chair as well. dunno where it came from cos mom & dad gave it to me when they upgraded their chairs to newer reclining chairs.

but i DO know that i've never tried getting out of it while it's still reclined.

why would i risk abusing such a nice gift? seriously i love that chair. so i treat it well :)

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