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Tree Classics Complaint - Poor lights on tree, garlands & wreath - Barrington Frasier Fir and Monaco Spruce garlands and wreath

Barrington Frasier Fir and Monaco Spruce garlands and wreath - Complaint
Review by IreneW on 2011-01-24
LAKE BARRINGTON, ILLINOIS -- In Nov '07, I spent $800 and purchased a 7' Barrington frasier fir tree with multicolored lights and two Monaco spruce garlands and wreath with clear lights. After the first season I had to replace approximately 50 lights. I called Tree Classics about this and they sent me additional bulbs. The next year the same thing happened and I called again since I was still within the warranty period.

Once again I was sent additional bulbs. Each season when I put away my tree and garlands, I replace any burned out lights. When I put up my Christmas decorations the following year, there are more bulbs that have burned out. I don't understand that. This year, I replaced about 20 bulbs at the start of the season and then about 50 after the one month they were used. The bulbs are very hard to remove and this annual job is becoming very frustrating to me.

You assume that when you pay top dollar for the Christmas decorations that they would work properly. I noticed on the internet, that quite a few customers have experienced the same problems as I have had. I sent two e-mails to Tree Classics this month ( Jan '11) in order to get more clear bulbs and have received no response, so customer service is lacking as well. Recently, when you go on their website, you have trouble getting to their customer service.

Tree Classics is obviously using poor quality string lights. My hopes were to have little work with a prelit tree, garlands, and wreath. I thought I was buying a good product from a reputable company, after all they have "The World's Finest Artificial Christmas Trees". Instead I am spending more time replacing bulbs (50-70 per season) than ever before.
Comments:
Posted by timmyj3 on 2011-01-25:

This company sells defective import junky trees and advertises them as a high end full warranty product. I too have had nothing but grief with the lights. I replaced 150-200 after the first year and finally just pitched the tree out as it was a fire hazard.

I suggest filing an online complaint with the Barrington,IL BBB. It wont do much good but at least it will be on file. They have many many complaints with the BBB. A credit card chargeback could be tried but if its over 6 months you probably wont have any luck.

All we can do is get the word out on any consumer web-site we can. Tree Classics is a fraud and doesnt stand behind their products.

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