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Lenovo Complaint - Y560 LCD BROKEN WITH NO ABUSE! - Y560
Complaint
Hi there, I placed a call approximately two weeks ago regarding a manufactured defect on the LCD screen of my y560 laptop. I bought the y560 from PCC in mid December 2010, a little over a month ago... I take extremely good care of my PC products knowing how delicate they are. I never open it, I have it set up as a desktop connected to an external monitor. Its left untouched on my desktop. I opened it up and there are multiple cracks on the lcd. I ran my fingers along the cracks to see if the glass was broken, it is not. Beings that I never take it from its place or bring it with me anywhere, and there are no indentations or indications of it being struck by a hard/large object, and it has never been dropped (lack of outer casing scratches and/or cracks/faultlines) I assume that it is a manufacturing defect.
I had called on this issue and was accused of lying and was told that my machine is not covered by accidental damage. Beings that its not accidental damage and an obvious manuf. defect, I was going to be contacted by the repair/returns dept on the following Wednesday one and a half weeks ago. I still have not heard from you yet. I am not happy with this product and the MAJOR CONTRIBUTING FACTOR is that I am not getting any good service from you and this is not a company that I am happy with AT ALL.
I have already put in a complaint with your service department with my school, and they are extremely unhappy with you as well. My friends whom I attend school with are instead purchasing mac books from apple because of the lack of service I'm receiving from you, One of their names is Jarrod I can give you a phone number to reach him and you can ask him why hes not purchasing a Lenovo Laptop from you or PCC. When I called, the only thing I wanted done was for the LCD screen to be replaced. This was not my fault. I would be completely happy paying for a new one if it was my fault. I have no explanation as to why this LCD screen has broken and I am absolutely fascinated by the fact that it can do this all by itself. I called the manufacturer of the LCD departments that lenovo buys directly from. They were extremely unhappy with how I am being treated. I paid over a thousand dollars!!!!
Thats not chump change to a full time student. I have had several IBM products in the past and I have never had a problem with them until now, and all of the sudden I am being treated like a liar and a thief because I called you for help. If you will call me back asap and help me figure this out, replace the LCD or exchange the laptop for a new one, I would be grateful. This is not something I want to share with the world. This is not an experience I am very happy with. I do not want to post this on consumer reports.
In case you haven't figured out if I liked the product or not... I DO NOT!!
I had called on this issue and was accused of lying and was told that my machine is not covered by accidental damage. Beings that its not accidental damage and an obvious manuf. defect, I was going to be contacted by the repair/returns dept on the following Wednesday one and a half weeks ago. I still have not heard from you yet. I am not happy with this product and the MAJOR CONTRIBUTING FACTOR is that I am not getting any good service from you and this is not a company that I am happy with AT ALL.
I have already put in a complaint with your service department with my school, and they are extremely unhappy with you as well. My friends whom I attend school with are instead purchasing mac books from apple because of the lack of service I'm receiving from you, One of their names is Jarrod I can give you a phone number to reach him and you can ask him why hes not purchasing a Lenovo Laptop from you or PCC. When I called, the only thing I wanted done was for the LCD screen to be replaced. This was not my fault. I would be completely happy paying for a new one if it was my fault. I have no explanation as to why this LCD screen has broken and I am absolutely fascinated by the fact that it can do this all by itself. I called the manufacturer of the LCD departments that lenovo buys directly from. They were extremely unhappy with how I am being treated. I paid over a thousand dollars!!!!
Thats not chump change to a full time student. I have had several IBM products in the past and I have never had a problem with them until now, and all of the sudden I am being treated like a liar and a thief because I called you for help. If you will call me back asap and help me figure this out, replace the LCD or exchange the laptop for a new one, I would be grateful. This is not something I want to share with the world. This is not an experience I am very happy with. I do not want to post this on consumer reports.
In case you haven't figured out if I liked the product or not... I DO NOT!!
Comments:
Posted by pciusa on 2011-06-27:
Beware of Lenovo repair.
1. Lenovo Depot remove HDD without any need ( you should remove any personal data - bank account, stock account etc before send in for repair )
2. Lenovo depot may replace your notebook priced over 1000.00 dollar) to refurbished notebook (600.00 worth)
3. Specification may not be same as your notebook (on my case HHD come with lower spec, 7200rpm 16mb suffer to 5400rpm with 8mb buffer)
I try to recover my original HDD since I have my personal data in there, but Lenovo Depot lie, they say they just refresh the HHD on same unit.
My original spec say Segate 7200rpg 500gb, notebook comeback with WD 500gb 5400rpm.
Final comment all : Be sure to make Digital Photo copy of HDD with serial number, run SIW and capture device information (shows what type of hardware you, you can download for web free)
Since they just swap the hardware for short turnaround, you could get lower speed of HDD, lower speed of memory, or older machine that used for an year.
1. Lenovo Depot remove HDD without any need ( you should remove any personal data - bank account, stock account etc before send in for repair )
2. Lenovo depot may replace your notebook priced over 1000.00 dollar) to refurbished notebook (600.00 worth)
3. Specification may not be same as your notebook (on my case HHD come with lower spec, 7200rpm 16mb suffer to 5400rpm with 8mb buffer)
I try to recover my original HDD since I have my personal data in there, but Lenovo Depot lie, they say they just refresh the HHD on same unit.
My original spec say Segate 7200rpg 500gb, notebook comeback with WD 500gb 5400rpm.
Final comment all : Be sure to make Digital Photo copy of HDD with serial number, run SIW and capture device information (shows what type of hardware you, you can download for web free)
Since they just swap the hardware for short turnaround, you could get lower speed of HDD, lower speed of memory, or older machine that used for an year.
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