[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
FTD.Com Complaint - FTD charges $$$$ doesn't deliver - Flower Delivery for Valentines
Flower Delivery for Valentines - Complaint
DOWNERS GROVE, IL -- Ordered flowers from FTD three days before Valentines day and paid extra $18 to have flowers delivered on Valentines at wife's job. They were never delivered, went to FTD website and filled out their order confirmation Email and received an Email saying the flowers were delivered. Called their 800 number and after a 46 minute wait was told the flowers were not delivered and the Email response was an automatic reply.
Was informed they would refund $5 dollars and deliver them on the next day 2/15, flowers never arrived. Called 800 number again and after a 35 minute wait was told I would have to wait until 7-8 PM to make sure the florist wasn't running late. Believe me the florist is not running late flowers will not be delivered, filing this complaint and with the credit card I used to pay for the flowers.
FTD sucks and are not straight forward with their customers, If they could not fulfill the order I shouldhave been notified so I could have made other arrangements but apparently they over book just to get the extra money and if your not happy with that too bad! F**k FTD
Was informed they would refund $5 dollars and deliver them on the next day 2/15, flowers never arrived. Called 800 number again and after a 35 minute wait was told I would have to wait until 7-8 PM to make sure the florist wasn't running late. Believe me the florist is not running late flowers will not be delivered, filing this complaint and with the credit card I used to pay for the flowers.
FTD sucks and are not straight forward with their customers, If they could not fulfill the order I shouldhave been notified so I could have made other arrangements but apparently they over book just to get the extra money and if your not happy with that too bad! F**k FTD
Comments:
Posted by DebtorBasher on 2011-02-15:
Did they say what time they were delivered? They may have been delivered on Valentine's Day, but after she left. That happened to me before and I found them there on my desk when I went in the next morning...even though I noticed on the card, it stated to be delivered between 9am and 4pm...after that, my friend stated between 9am and noon, knowing I'd be there until 5pm.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on FTD.Com:
- Terrible Service - Non Delivery - Flowers
- Do Not Do Business - Flower Delivery
- Non-delivery of flowers - Valentine Day Flowers
- No Flowers for a 90 year old mother from her only daughter thanks to FTD - BHG Spring Tulip Bqt - 1053
- No Miles, No Courtesy, No Customer Service from FTD - American Airlines Miles for Spa Finder Gift Certificate with FTD