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Gevalia Coffee Complaint - WORST CUSTOMER SERVICE - customer service
Complaint
Do not deal with them!
I ordered coffee, which was way over priced, so I ended up canceling my membership.
Few months later I kept getting notices that I owe a balance on the last shipment that I had sent back.
I called them to make sure everything was paid and I didn't have anything left to pay on my account.
Few months later I started receiving notices for the same balance, again.
I called and explained that I had already made a payment of that amount and that they need to update their system and leave me alone. After 3 of these conversations with Gevalia, I thought it was finally taken care of.
Until I got a collection letter in the mail!
I called, again, explaining that I had already made my payment and at this point did not want to have anything to do with their company again.
i was told there was still a balance and there was nothing they can do about it.
right now I am waiting for a call back from their account executive, who can
look further into my account... only way to get to the manager was to tell 3 people(managers) that they can talk to my lawyer, since I am done with talking to anyone anymore.
The Worst Experience!! Would not tell ANYONE to order from them. go to your closest grocery store and get your coffee from there, guarantee to get better service and better coffee for that matter...
I ordered coffee, which was way over priced, so I ended up canceling my membership.
Few months later I kept getting notices that I owe a balance on the last shipment that I had sent back.
I called them to make sure everything was paid and I didn't have anything left to pay on my account.
Few months later I started receiving notices for the same balance, again.
I called and explained that I had already made a payment of that amount and that they need to update their system and leave me alone. After 3 of these conversations with Gevalia, I thought it was finally taken care of.
Until I got a collection letter in the mail!
I called, again, explaining that I had already made my payment and at this point did not want to have anything to do with their company again.
i was told there was still a balance and there was nothing they can do about it.
right now I am waiting for a call back from their account executive, who can
look further into my account... only way to get to the manager was to tell 3 people(managers) that they can talk to my lawyer, since I am done with talking to anyone anymore.
The Worst Experience!! Would not tell ANYONE to order from them. go to your closest grocery store and get your coffee from there, guarantee to get better service and better coffee for that matter...
Comments:
Posted by CrazyRedHead on 2011-02-19:
Do you have proof that you made the payment? If you have proof then show it to them and be done with it. I have been with Gevalia on and off again for the past 6 years and have never had a lick of trouble from them. They have been wonderful and very responsive.
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