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NCO Financial Systems Informative - Before complaining
A few simple points to consider before complaining ...
1. If you have never had an account with the creditor they represent, the creditor is who your complaint is with not the collection agency; they simply pursue you based on the information provided by the creditors.
If you are not the right party, cooperate with the collection agent to confirm this and they will not call you again.
2. Are you the person their looking for?
If so, then you have an obligation that has not been fulfilled, and you must do so in a timely fashion.
3. If the collector you are talking to is unprofessional ask for an officer of the company, most agencies have a compliance officer.
4. Without the agencies aggressively pursuing debtors who have not paid, every "of age" citizen is now carrying the burden of the debt by paying higher interest rates and tougher qualification requirements. Not to mention more taxes for the bailout of these larger corporations.
5. If you are the indebted party and are upset with the calls to reach you, you need to reevaluate your efforts to resolve the issue.
If you truly are unable to pay the debt back, the bankruptcy courts will bring the account to its final conclusion, whether it is a personal debt or a business debt.
The problem in my opinion is people get frustrated with the embarrasssment of their inability to pay and have learned in our society that if you complain loud enough you can sometimes avoid the obligation all together as the creditors are not looking for a fight and will stop pursuing the debt as a course of least resistance.
Most of the people who complain on these blogs fall into this category.
If the collection agents are threatening action outside the abilities of actual legal recourse they are acting criminally and your complaint is best addressed by Law Enforcement.
My suggestions are as follows:
If you owe a debt… pay it!!!
If you can’t pay it… file the relief the creditors are entitled to by filing Bankruptcy!!!
It is a tough job to be a collection agent, most parties are in denial and attack the collector and the methods legally approved by The F. D.C. P.A. in an effort to avoid their obligations.
ON the flip side if more people would talk to the collectors they would find that they have insight on ways to resolve the issue to the satisfaction of the creditor and the debtor.
I have been in the industry 25 years and have been able to help THOUSANDS of parties resolve the problem of not only the creditor I was representing but other creditors they had in delinquency as well.
Collectors are not the problem, people hiding from or ignoring their creditors are the problem.
If you have any questions on how to address debt issues please reply to my blog I will be happy to assist in any way possible, and it will not cost you a dime, only your time to research the best solution available.
Respectfully
OMGru4real
1. If you have never had an account with the creditor they represent, the creditor is who your complaint is with not the collection agency; they simply pursue you based on the information provided by the creditors.
If you are not the right party, cooperate with the collection agent to confirm this and they will not call you again.
2. Are you the person their looking for?
If so, then you have an obligation that has not been fulfilled, and you must do so in a timely fashion.
3. If the collector you are talking to is unprofessional ask for an officer of the company, most agencies have a compliance officer.
4. Without the agencies aggressively pursuing debtors who have not paid, every "of age" citizen is now carrying the burden of the debt by paying higher interest rates and tougher qualification requirements. Not to mention more taxes for the bailout of these larger corporations.
5. If you are the indebted party and are upset with the calls to reach you, you need to reevaluate your efforts to resolve the issue.
If you truly are unable to pay the debt back, the bankruptcy courts will bring the account to its final conclusion, whether it is a personal debt or a business debt.
The problem in my opinion is people get frustrated with the embarrasssment of their inability to pay and have learned in our society that if you complain loud enough you can sometimes avoid the obligation all together as the creditors are not looking for a fight and will stop pursuing the debt as a course of least resistance.
Most of the people who complain on these blogs fall into this category.
If the collection agents are threatening action outside the abilities of actual legal recourse they are acting criminally and your complaint is best addressed by Law Enforcement.
My suggestions are as follows:
If you owe a debt… pay it!!!
If you can’t pay it… file the relief the creditors are entitled to by filing Bankruptcy!!!
It is a tough job to be a collection agent, most parties are in denial and attack the collector and the methods legally approved by The F. D.C. P.A. in an effort to avoid their obligations.
ON the flip side if more people would talk to the collectors they would find that they have insight on ways to resolve the issue to the satisfaction of the creditor and the debtor.
I have been in the industry 25 years and have been able to help THOUSANDS of parties resolve the problem of not only the creditor I was representing but other creditors they had in delinquency as well.
Collectors are not the problem, people hiding from or ignoring their creditors are the problem.
If you have any questions on how to address debt issues please reply to my blog I will be happy to assist in any way possible, and it will not cost you a dime, only your time to research the best solution available.
Respectfully
OMGru4real
Comments:
Posted by madconsumer on 2011-02-23:
are you sure?? the internet is full of stories about how the so called collectors act. if nco was so upstanding and true, then why are there hundreds of nco suites in the courts currently?
Posted by Slimjim on 2011-02-23:
Mad's point is valid as NCO has quite a rep for such violations. Nonetheless, this is a good review and the poster does make strong points.
Posted by DebtorBasher on 2011-02-23:
Great information! And being a former NCO rep and their Quality Assurance Supervisor, I have to say, or reps often went above and beyond to help the people who were having trouble paying their debts. As I've said many times, there are programs the debtors may qualify that will help them...BUT yes there is one catch, YOU HAVE TO GIVE US A CHANCE TO OFFER THEM TO YOU!!! If you just hang up everytime we call, we can't help you and it only burdens you more.
Posted by yoke on 2011-02-23:
Go to WFSB.com. and search NCO. It is sad what NCO did to a local man.
Cancer Patient Tormented By Collections Calls
The Calls Came Two, Three Times A Day
POSTED: 1:17 pm EST February 18, 2011
UPDATED: 5:30 pm EST February 18, 2011
Cancer Patient Tormented By Collections Calls
The Calls Came Two, Three Times A Day
POSTED: 1:17 pm EST February 18, 2011
UPDATED: 5:30 pm EST February 18, 2011
Posted by leet60 on 2011-02-23:
"...the creditor is who your complaint is with not the collection agency..."
I absolutely disagree, as this is not always true. In some cases a creditor will contract with a collection agency to act on their behalf. In most others the collection agency purchases the obligation for pennies on the dollar, attempts to collect the entire amount plus fees and interest if legally allowed.
NCO has a less than sterling reputation for complying with the FDCPA. They have lost claims filed against them in court that are countless for violations of the act. While the post is informative, it is very one sided.
I absolutely disagree, as this is not always true. In some cases a creditor will contract with a collection agency to act on their behalf. In most others the collection agency purchases the obligation for pennies on the dollar, attempts to collect the entire amount plus fees and interest if legally allowed.
NCO has a less than sterling reputation for complying with the FDCPA. They have lost claims filed against them in court that are countless for violations of the act. While the post is informative, it is very one sided.
Posted by madconsumer on 2011-02-23:
yoke, that is a very good example of what many others have said.
but thisa is the telling truth: so to #2 above, it is not so.
"“I would persistently tell them you've called the wrong number. Please take my number off your list. But it never stopped,” said Niedermayer."
but thisa is the telling truth: so to #2 above, it is not so.
"“I would persistently tell them you've called the wrong number. Please take my number off your list. But it never stopped,” said Niedermayer."
Posted by jktshff1 on 2011-02-23:
Answer to 1. have fun with it, tell them you will send a check. lie to them, cuss them out, be nasty, be nice.....be a pain in the rear and enjoy the payback.
Posted by trmn8r on 2011-02-23:
#1 actually works, or it has for me. I discovered this after hanging up on them for a year ): Then it started again after another couple years, and that time I knew to cooperate.
Posted by ript on 2011-02-23:
#2 - No you don't. Should you? If it is your debt, yes, you should - but you do not have to.
Posted by justcuz on 2011-02-23:
And that is what really irks me the most, ript. Not you, but that your answer is right..you do not have to. I don't care if a debt is 20 years old, or 40 years old..you owe it, pay it! Just because after 7 years they can't legally come after you anymore, doesn't make the debt 'go away'...we ALL pay for all the bad debt that never gets paid by those that think they can simply walk away.
Posted by yoke on 2011-02-23:
When WFSB attempted to contact NCO about what they were doing to the man NCO never called the station back.
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