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Jiffy Lube Complaint - Bad Oil Change and Poor Service - Oil Change

Complaint
Review by Hialeah on 2011-03-07
HIALEAH, FLORIDA -- I would not recommend this facility. I went for a oil change. The technicians left oil marks all over my car. I drove my car off and found the engine cover uncovered and hanging when I got home. The oil filter was then inspected and found that the filter had rust marks which means it was never replaced.

HUGE MISTAKE AND BAD BUSINESS.
Comments:
Posted by unslated on 2011-03-07:
I used Jiffy Lube, once, and I was not impressed.
Posted by fast327 on 2011-03-07:
I have to ask this! If the oil filter had rust on it, just how long do you go between oil changes?
Posted by MRM on 2011-03-07:
Must not have been changing oil filter very frequent. I change my filter every oil change and they are cheap when they have deals going on.
Posted by trmn8r on 2011-03-07:
fast327 -> "Rust marks" is ambiguous. If someone used a metal filter wrench, it could leave light scrape marks which could rust in a few days.

My filters are not installed with a wrench, and never get any rust marks on them, even if I were to leave them on for 5 years.
Posted by Lord Rothschild on 2011-03-07:
I don't think I'd ever try to get five years out of an oil filter. I'm no Bob Vila but that just sounds like a bad idea.

Man it's just really hard to find a good cheap oil change these days that doesn't put your car at risk. I don't know what the answer is.
Posted by MRM on 2011-03-07:
Definitely change your oil filter at every oil change, because in the oil filter there are metal shavings and other debris and you dont want those circulating in your engine.
Posted by trmn8r on 2011-03-07:
I am a bit confused about the direction of the thread. Is there any reason to assume the OP doesn't change his oil and filter regularly? After all, he is the one who noticed it wasn't changed by Jiffy Lube.

I don't leave my filters on for 5 years. It was an example, meant to show that my filters will never have rust on them regardless of how long they are left on the car.
Posted by unslated on 2011-03-07:
I changed my oil once, too. I was not a impressed by that, either.
Posted by Justice-4-All on 2011-03-07:
trmn8r> Agreeing with you on this one. The direction of the thread seems to have gone off on a tangent admonishing the OP for their oil filter changing habits, and instead should be focused on the negligence of the company in question.
Posted by MacOSXpert on 2011-03-07:
I thought Jiffy lube went out of business
Posted by Starlord on 2011-03-08:
An oil filter should never be installed with a wrench. The wrench is to remove the filter only. after putting a few drops of oil on the gasket, the filter should be hand tightened only, after making sure the old gasket was removed. they don't always come out with the old filter. And never, ever over-tighten the drain plug, the threads strip very easily.
Posted by MRM on 2011-03-08:
You're a pro, Starlord! The best thing about changing your own oil is pouring that fresh new oil in the engine and you dont have to rush in draining out the old oil. I let the old oil drain and do something else.
Posted by Starlord on 2011-03-08:
Same here, MRM. When doing your own, you are not under the gun by a sour-puss manager rushing you to complete the job faster. I was going to note that places where I worked, we had seat and fender covers,paper mats on the floors, and we used clean shop rags when test driving the cars, to keep the steering wheel clean.
Posted by Augustus2099 on 2011-03-14:
This is not the only time this has happened I owned a 1986 Nissan 200sx the previous owner went to Jiffy Lube in Baton Rouge, LA. They changed the oil and forgot to put the oil plug back in and the engine blew. They wound up giving it a new engine, as proof the previous owner showed me the invoice of the replaced engine.

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