AT&T Mobility Informative - IPhone and AT&T issues reviewed - Unacceptable service, performance and response
Unacceptable service, performance and response
SAN FRANCISCO, CALIFORNIA -- My wife and I signed up for AT&T to get the iPhones. We live in San Francisco. The service is terrible. I finally escalated our situation to the special iPhone desk, and they sold me a Mcell repeater. This piggy backs on your internet provider through Wi-Fi. We paid $175. for the Mcell, and were not informed of two --count them, -TWO- important issues. One, the Wi-Fi slows down your internet connection, so the AT&T issues now also impact your internet service speed, and that the Wi-Fi is routed through your ISP, in this case, COMCAST Cable ISP. This defeats all the iPhone location based services because the Head-end location of the ISP is what shows up. Nobody told me, and I spent the better part of a full day retrieving the unit, setting it up, and configuring it. I took it back to AT&T, and they took it back all right, but nobody could explain why those two important decision points were not disclosed.
The process wherein I discovered the mCell was that the customer service representative promoted it as the solution to what we call "Our Daily Dropped Call" after first telling me that the technicians were in our area, "on the poles at this very moment" which might be reassuring, except that there are no poles in our neighborhood, and this is the stock alibi. I had heard it, or variations over the two years I have been stuck in AT&T limbo.