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Dollar Rent A Car Systems, Inc. Complaint - Poor customer service
Complaint
Upon returning a car the agents seem to automatically charge customers for a full tank of fuel without telling the customers. This happened to me recently and since the service desk doesn't go over the bill with customers, I only realized the "mistake" a few hours later. Two phone calls later and a stop at the actual location, I still couldn't find anyone with the authority to correct the mistake.
They were unmoved by the fact that their own records show I only drove the car for 52 miles (most of it due to inaccurate GPS unit), and that I had a gas station receipt for the couple of gallons that I topped the tank with at 711.
I will never use them again, no Matter how cheap their convertibles might be!
They were unmoved by the fact that their own records show I only drove the car for 52 miles (most of it due to inaccurate GPS unit), and that I had a gas station receipt for the couple of gallons that I topped the tank with at 711.
I will never use them again, no Matter how cheap their convertibles might be!
Comments:
Posted by Alain on 2011-03-28:
Did they ever correct their mistake? If not (and if you paid by credit card), you are going to want to dispute the bill with your credit card company.
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