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MyPoints.com, Inc. Complaint - Very bad experience in the last times with MyPoints.com - almost 22,000 points robed
almost 22,000 points robed - Complaint
SAN FRANCISCO, CALIFORNIA -- I have been a member of MyPoints.com for many years and never had a problem before with earned points and redeeming. However, in the last few days their behaviour is far from satisfactory: they have "frozen" my account and despite of several COMPLAINT messages sent to customer service they put all kind of excuses not to reactivate my account. Their "responses" have no signature of a specific person. Thay ask me to mail, fax or email my ID and I responded MyPoints.com that I had already submitted my ID in 2006... and then they do NOT respond at all. I have earned 22,000 points and want to redeem them. They are crooks, MyPoints.com has no ethics at all. I would like to know of a phone# so I can call them.
Comments:
Posted by Skye on 2011-04-02:
This is the current phone number.
1-888-262-4528.
Posted by Skye on 2011-04-02:
They are not there on the weekends, so the phone will just ring and ring, but try them again first thing Monday morning.
Good luck.
Good luck.
Posted by k on 2012-06-07:
The same thing has happened to me 18,000 points GONE. I've read their terms and in no way have I violated any of them. Currently they show 200 points in the account, but have zero statements to show. I had been a member since 2006, but no longer.
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