[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
Dick's Sporting Goods, Inc. Complaint - No Sweat Protection Plan is a SCAM - No Sweat Protection Plan
Complaint
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even normal wear and tear with no hassles." He explained that I'd be able to get another pair of sneakers within a year and therefore I'd get 2 sneakers for the price of 1!!
I NEVER buy warranties ~ ever! But this guy was so convincing, I actually believed him.
Well ~ six months later I attempted to put in a claim. The online claim shows you a drop down menu where you can choose what is wrong with your product. Well, apparently the description I chose was not a valid reason for replacement. So, I tried again, and the 2nd time it rejected me because I had "already submitted a claim within 30 days! " It gave me a phone number to call. So I called. The young lady on the phone was extremely business like and cold. I explained the situation and she said "replacement is only covered for manufacturer defects." I said, "I paid an extra $11.99 for you to tell me that...." I asked her "Wouldn't manufacturer defects be covered anyway?!" She said no. I said, "So, if I didn't pay the $11.99, manufacturer defects are not covered?!!" Then I explained to her what I was told in the store. She told me I should call the store and let the manager. I was getting absolutely no where. I told her my friends would be so happy to hear about my experience... and she said, "that's great... have a nice night!"
I happen to know that they discontinued this "coverage" at Dick's Sporting Goods in Natick, MA. Gee I wonder why!!!
Bad P. R. ?
Bad Service ?
Lying Salesmen?
Thanks for nothing Dick's. Hope you enjoy my $11.99.
I won't be suckered again. I knew it was "too good to be true."
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even normal wear and tear with no hassles." He explained that I'd be able to get another pair of sneakers within a year and therefore I'd get 2 sneakers for the price of 1!!
I NEVER buy warranties ~ ever! But this guy was so convincing, I actually believed him.
Well ~ six months later I attempted to put in a claim. The online claim shows you a drop down menu where you can choose what is wrong with your product. Well, apparently the description I chose was not a valid reason for replacement. So, I tried again, and the 2nd time it rejected me because I had "already submitted a claim within 30 days! " It gave me a phone number to call. So I called. The young lady on the phone was extremely business like and cold. I explained the situation and she said "replacement is only covered for manufacturer defects." I said, "I paid an extra $11.99 for you to tell me that...." I asked her "Wouldn't manufacturer defects be covered anyway?!" She said no. I said, "So, if I didn't pay the $11.99, manufacturer defects are not covered?!!" Then I explained to her what I was told in the store. She told me I should call the store and let the manager. I was getting absolutely no where. I told her my friends would be so happy to hear about my experience... and she said, "that's great... have a nice night!"
I happen to know that they discontinued this "coverage" at Dick's Sporting Goods in Natick, MA. Gee I wonder why!!!
Bad P. R. ?
Bad Service ?
Lying Salesmen?
Thanks for nothing Dick's. Hope you enjoy my $11.99.
I won't be suckered again. I knew it was "too good to be true."
Comments:
Posted by Venice09 on 2011-05-16:
I'm not surprised they didn't honor that warranty. It would have been nice if they refunded your $11.99, but at least they did away with it, probably for the reasons you mentioned.
Posted by trmn8r on 2011-05-16:
This sounds like an odd "extended warranty" in the first place - but it isn't like you are getting 2 for 1, it's like getting 2 for 1.2. I agree that you were sold a story by the salesperson. He must have looked at it, and come up with his own way of selling it.
I agree with Venice, it would have been nice for them to refund the $11.99, and it is great that they eliminated this money maker from their offerings.
What was the description that you had hoped would merit replacement?
I agree with Venice, it would have been nice for them to refund the $11.99, and it is great that they eliminated this money maker from their offerings.
What was the description that you had hoped would merit replacement?
Posted by Bill A on 2011-07-19:
I bought this plan for a pair of $89 Niki's which I wore out the sole after about 6 months of heavy use. I called and told them they were discolored, they sent me a return mailing label, and 3 weeks after I sent the sneakers back I received a Dicks gift card for the full purchase. Frankly it could not have been easier.
Posted by wanttohelp on 2011-07-27:
I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this Coleman stove at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
Posted by wanttohelp on 2011-07-27:
Sorry for the previous error. I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this footwear replacement plan at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
Posted by Lynn on 2011-11-21:
I purchased the plan as well and it was great! They refunded the entire cost of my son's running shoes via a gift card that I can use for anything. I had also lost my original receipt and it was no problem. Will definitely purchase the plan again.
Posted by HonestForSure on 2011-12-08:
They discontinued the plan on shoes exactly for the reasons of the post. Anything to make an extra buck off of the inwitting consumer. So many other examples - you can buy a "replacement plan" for a pair of binoculars for 1 year. 2 problems here - you're only covered if it doesn't "work, " damage not included, and it already comes with a 1 year warranty. Uh, how will this product "not work" if not damaged?????. On and on, so many deceptions. Sad commentary on the state of retail businesses that offer "plans" such as these.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Dick's Sporting Goods, Inc.:
Overall Rating:
