Most Helpful Consumer Stores & Department Stores Reviews From 2009




14
helpful rating
Sears Cabinet Refacing - Cabinet Refacing - Laminate Peeling Back
Posted on 6/14/2009 by SnyGuy75
We had Sears come and reface our kitchen cabinets in 2006. By 2008 most of the laminate had begun peeling back. I applied some adhesive which held for a few months but by 2009 it is peeling off to t...
8
helpful rating
Sears - Worst Ever Customer Service
Posted on 8/17/2009 by dissatisfiedwithsears
Recently purchased an LG refrigerator from Sears. Water and ice feature did not work. Scheduled repair appointment. Waited at home for 4 hours and tech did not show. Called was told tech was there and...
6
helpful rating
J.C. Penney Company, Inc. - Can you believe......
Posted on 8/27/2009 by dee dee 67
It has been a really hard past few months for myself and my husband, he had been laid off. I am doing my best to keep up all ends and it is hard. A few times I sent in my payment and it was sent bac...
6
helpful rating
Dillard's - Terrible Company to Work For
Posted on 7/12/2009 by ndjones
I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how th...
6
helpful rating
Sears - Sears Repair Center: Depressing Customer Service
Posted on 8/16/2009 by Sfem
I was referred to the Sears Repair center by a Home Appliance contract company to repair my Maytag washing machine. For the first visit, Sears gave me a 4 hour window on a Saturday. The technician ...
6
helpful rating
Sears Service - Sears Service Is A Joke...
Posted on 5/29/2009 by SearsNoMore!
My 4yr old Maytag Neptune FAV6800 purchased at Sears with a 3yr extended warranty from Maytag failed on me last weekend (final spin cycle not working). I scheduled a Sears service visit last Tuesday, ...
5
helpful rating
Walmart - Must Read About Walmart... Sells Baby Seahorse Toy With Urine On It
Posted on 1/14/2009 by 1angrymom
I bought on 1/14/09 at 2:03 pm a light up SEAHORSE baby toy from Walmart. It had URINE on it. At first, we were not aware. I gave my baby the toy. After she chewed and played, no longer than 2 minutes...
4
helpful rating
Sears - Sears Credit Card is ripping off customers
Posted on 5/15/2009 by sears blows
Sears Credit Cards is gouging the card holders. They more than doubled my interest rate and refuse to lower it, even though I have never been late with a payment. I never saw the notification they ...
4
helpful rating
Sears - Horrible Customer Service And Not Even An Apology
Posted on 6/13/2009 by backyarder
I visited the SearsPartsDirect website on June 2, 2009 to try to find several parts for my Craftsman Gasoline Weedwacker, Model No. 358.795501. I found two of the parts, but could not find the third p...
4
helpful rating
J.C. Penney Company, Inc. - Beware of unline coupon promos
Posted on 8/28/2009 by klee2
I placed an order online with Penneys. The promo stated, if you ordered over $75, you would receive $15 off by entering their code. I entered the code, but the $15 was not taken off. I called custo...
4
helpful rating
Forever21 - Customer Service Is Nonexistent At Forever21
Posted on 3/25/2009 by forever21sucks
It's great to be able to get nice clothes at low prices but this store is not worth it. I bought a pair of jeans from them recently and when I wore them the next day and peeled off the size sticker I ...
4
helpful rating
Sears - Inside Tip
Posted on 3/10/2009 by Sears Appliance Technician
I'm a former Sears Service Technician from New England and I just want to let everybody know what working for Sears is like. Keep in mind that I had almost no experience in appliance repair but was hi...
4
helpful rating
Sears - Terrible Service
Posted on 10/9/2009 by vishon
I saw the commercials for Sears Blue Team, service repair specialists. My dryer died suddenly and decided to give Sears a call. I was told Sears would come out and repair my dryer, I would have to wai...
3
helpful rating
Sears - Sears repairs abuses it's clients!
Posted on 9/23/2009 by Thrae
On September 10, 2009 a repairman came out to "evaluate" why the washer wasn't extracting water. He was here almost an hour, figured out what parts he needed, ordered them and scheduled an appointment...
3
helpful rating
Dillard's - Impossible To Deal With
Posted on 2/21/2009 by Jbucking
2 weeks ago I paid cash for a pair of Levi jeans at Dillars (SouthPark Mall--Strongsville, OH). While still in the mall, I decided to exchange them for a lighter color. No problem. The same woman wa...
3
helpful rating
Sears - Stay far away from Sears for Appliance Repairs
Posted on 9/5/2009 by AWM
Prior to my most recent experience with Sears appliance repairs, I've always been favorably impressed. I've purchased many Sears appliances from refrigerators to the central air conditioning unit tha...
3
helpful rating
J.C. Penney Company, Inc. - Not Notified Of Change In Due Date For Charge Card Payments
Posted on 1/2/2009 by nancyhira
I went online today to make my usual payment, and found that the date had been moved up. I had supposedly been alerted back in October of an increased in interest on the account and a change in payme...
3
helpful rating
Sears - Interest Rate Hike
Posted on 8/19/2009 by umspy
Sears Credit Card Rate Increase: I just received my bill and called to find out exactly what this meant to my bill. I was told the rate was jumping by nearly ten percent and going to a variable ra...
3
helpful rating
Sears - Microwave Madness
Posted on 5/26/2009 by jessegirl
I purchased a ventless microwave for my new home 3 years ago. On Wednesday May 20th I had an appliance repairman out to look at my 3 yr old Ge $600 microwave as it was not turning on at all. Turns o...
3
helpful rating
Sears - All sears appliences doe snot last
Posted on 8/7/2009 by feyin
We had bought a washer, dryer and a freezer chest from sears. all Kenmore products. within 3 to 6 months time one by one the products stop working. 1st- was the washer was hoping and make funny soun...
3
helpful rating
Kohl's - Return at Kohl's
Posted on 1/8/2009 by MissMarple
I've just returned from a most pleasant experience at Kohl's. Over Christmas, my mom received a gift from her secret santa. It was a pair of gaudy earrings, and a pair of men's slippers. Yes, you...
3
helpful rating
Sears - Do Not Use Sears Delivery!!
Posted on 1/7/2009 by Texcobb99
12/26 - Bought a Kenmore freezer delivery scheduled for 12/27. 12/27 – AM - Freezer did not arrive with some poor excuse about the weather. It was 70 degrees and sunny on that day in Pittsburgh....
3
helpful rating
The Cozy Pineapple - Waiting to see if I'm a victim too...
Posted on 8/3/2009 by 4everEden
I used this company a few months ago to order some vases. After I submitted my order and gave my credit card information, I received a confirmation stating that I could cancel my order and be fully re...
3
helpful rating
Dillard's - Racist Dillards
Posted on 3/18/2009 by racist dillards
I was shopping at Dillards and I was followed around through out the store, like if I was going to steal. There were so many people in the store and this blonde goofy looking manager came over to me a...
3
helpful rating
Dillard's - Last time at a Dillard's, EVER
Posted on 7/11/2009 by ct22
Dillard’s Investor’s Relations by email, Saturday, 07.11.2009 Regarding: 7800 W Arrowhead Towne Center Glendale, AZ 85308 623-979-1128 Today, Saturday, 07.11.09, I experienc...
3
helpful rating
Fingerhut - Defective Product
Posted on 1/18/2009 by TROUBLE13D
I ordered this for my wife as a birthday present, not only did it take 3 weeks, but when we received it, we followed the instructions to a tee, it started smoking and smelled like wires burning, now w...
3
helpful rating
J.C. Penney Company, Inc. - Best Haircut in a LONG time, and on the first try!
Posted on 1/12/2009 by MrBeanRocks25
I had a REALLY BAD haircut done by a salon that I trusted for about 3 years. I went back (for the second consecutive time) because the hairstyle was not cut right. Apparently, it was a "difficult ha...
3
helpful rating
Sears - Horrible
Posted on 8/1/2009 by auntsuzy609
I purchased a lawn mower in April 09. i took it to Sears in July because a piece was bent and it was touching the blade causing the mower to make a lot of noise. I received a call from the repair shop...
3
helpful rating
Sears - Customer Service (Lack Of)
Posted on 3/10/2009 by klmnj
To the person in Humble, TX, I have a better one. I purchased a refrigerator on 11-26-08. I sent my rebate in on 12-1-08. After 2 months, I called and was told that they did not have it and to re-send...
3
helpful rating
Sears - Sears is going down the tubes
Posted on 7/7/2009 by darla123
Apparently 2 years seems to be the maximum on Sears appliances nowadays. Sears used to be a household name our Mothers and their Mothers before them swore by. I purchased a Kenmore Elite microwave 2 ...
3
helpful rating
Sears - Sears Kenmore Dishwasher Rusting Out Junk
Posted on 8/15/2009 by cross67
Do not buy a Sears Kenmore dishwasher. I bought one three years ago, and the dishwasher racks have slowly been rusting out and falling apart. Apparently, the coating on the racks has just worn off - o...
3
helpful rating
Sears - ProFrom XP Trainer 580
Posted on 4/25/2009 by roadhawger
My wife & I bought ProForm XP Trainer 580 treadmill on Jan. 14th, when our 4-5 year old ProForm, also bought at Sears, unexpectedly crapped out. It had about 4-5 thousand miles on it, and we were very...
3
helpful rating
Sears - Sears Online Catalog
Posted on 1/5/2009 by FormerSearsCustomer
On December 27, 2009 I purchased a Sony 46" television and a surround sound system. On December 29th Sears refunded the purchase and did not notify me. I found out dealing with another issue at Sea...
3
helpful rating
Sears - Master Protection Agreement Means Nothing
Posted on 1/30/2009 by Cray
I purchased my 51 inch rear projection Hitachi at Sears about 3 years ago with a master protection agreement. In that time I have had a recurring problem of the screen going white, pink, green or bla...
3
helpful rating
Sears Repair Center Service - Sears Scheduled Service Changed - Never Call To Update A Phone Number!
Posted on 5/21/2009 by Fancynan99
Today I was scheduled for Service to repair a Grill. I called the 1-800 number and my appointment was scheduled for today...I then pressed an option to hear the time of arrival. Between 8-5pm. This...
3
helpful rating
Sears Service Center - Nightmare
Posted on 9/2/2009 by mslili
Sears 4-my home customer service and scheduling is an absolute nightmare. Appointment schedulers lie about appointments, technician don't show up for appoints and lie and say customer was not home aft...
3
helpful rating
Sears - Sears Customer Service
Posted on 7/16/2009 by cedon
Sears Customer Service In the past 40 years we have purchased large item appliances from Simpson Sears/Sears, and because of their warranty and customer service we are still buying from Sears. We h...
3
helpful rating
Sears - Unprovoked interest hike to 25% plus
Posted on 8/18/2009 by mstrmstr
I opened a letter from Sear Credit today.. Raising my interest to 25% plus. I currently have a zero balance. I normally spend $5,000 per annum and my extended family spent greater than 125,000 just...
3
helpful rating
Sears - No Show
Posted on 1/6/2009 by MPF
Scheduled appointment via internet to have Sears service on my oven. Received voice mail night before saying they were going to be late. Took full day off work to wait for them since they could not ...
3
helpful rating
Sears - Poor customer service
Posted on 7/23/2009 by nomad5020
I had an appointment for Monday July 13, 2009 between 8a-12p and received a call from Sears during that time informing me of a scheduling problem and the technician would need to reschedule. I resche...



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