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PayTel

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64 Reviews & Complaints

Company Contact Info
Contact Info: P.O. BOX 8179 | GREENSBORO NC 27419 | www.paytel.com

Most Helpful Customer Reviews:

This company is taking advantage of many people that do not know how to do anything about the abuse they deliver and hand cuffs they try to put on people to drive them to think they have to use their services and pre-pay.
A family member was incarcerated months ago, I reluctantly established an account with Paytell because it was the ONLY way I was allowed to communicate with the family member.
I was also lead to believe I had to pre pay to Paytell in order to get calls from an inmate and once he was moved to another jail that uses a different company for phone calls I requested a refund from Paytell and its been 3 months and I still have not been refunded my money.


Latest Reviews:

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Not Receiving What I Paid For
GREENSBORO, NORTH CAROLINA -- In the past two days, I have deposited $80 into a PayTel account. For that $80, I have received significantly less than the amount ...
-- Informative Posted by Carole.oldroyd on 02/02/2013

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Drop calls - Never resolve problem -- Complaint Posted by Craiggirl on 11/29/2012

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Drop Calls - Phone Calls
WINTER HAVEN -- Hi everyone, I just want to let everyone know about the experience I had with Paytel. My boyfriend and I were on the phone talking ...
-- Complaint Posted by Craiggirl on 11/26/2012

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Paytel Misleading Information for Credit Card Charges - Credit Card Charges
DURHAM, NORTH CAROLINA -- I contacted Paytel to address an issue I was having with my credit card declining, the reason indicated was because the address ...
-- Complaint Posted by Guilford on 09/12/2012

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Horrible, thieves. Will not refund your money, autodraft it and fee you to death - Inmate Calls
Almost a month and still no refund. I had a little less than 10.00 on the account when my family member left the jail. Paytel ...
-- Complaint Posted by Tiffhall40 on 08/01/2012

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Great Customer Service
RALEIGH, NORTH CAROLINA -- Paytel has terrible reviews. most are dated a few years back. thought I would leave some favorable feedback for them! I was confused ...
-- Compliment Posted by Hippieluvalot1208 on 06/12/2012

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$9.95 for a Call in the Same County?!?!?! - Inmate Calls -- Complaint Posted by Longfatyoung on 06/04/2012

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Terrible - Phone Calls
WINSTON SALEM, NORTH CAROLINA -- I totally dislike Paytel but its the only option I have to talk to my husband. I press the wrong number on the automated system ...
-- Informative Posted by Neca336 on 05/07/2012

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Calls Dropped - Inmate calls
NORTH CAROLINA -- I've tried calling this sorry excuse of a company to get a refund for two calls that were dropped at the beginning of the call. ...
-- Complaint Posted by Tnice1973 on 03/08/2012

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Didn't know
CHARLESTON, SOUTH CAROLINA -- I did not know that I have to call paytell to take a block off. I thought that If you had put money on the account that the block ...
-- Complaint Posted by Ctadlock05 on 02/18/2012

Biggest Government approved scam in history! - Phone service/jail
I was surprised to learn the only way to communicate with my loved one in jail was pay-tel. I went to the site, filled out ALL ...
-- Complaint Posted by Catwellhollow on 12/17/2011

PayTel is a monopoly that overcharges and refuses to refund dropped calls
SALEM, VIRGINIA -- PayTel is the sole provider for phone service for Western Virginia Regional Jail. This is a monopoly without competition that ...
-- Complaint Posted by Monroelemon76 on 12/15/2011

Really getting on my nerves!
VIRGINIA -- Okay so I've been using Paytel for like a month now and today I had 7.15 or something like that in my account and then hadn't ...
-- Complaint Posted by Parkerayden1932 on 12/08/2011

Review
GREENSBORO, NORTH CAROLINA -- My brother is an inmate at a local jail, and we are required to use PayTel to keep in contact with him. Earlier today he attempted ...
-- Complaint Posted by Admin15 on 12/05/2011

Horrible web site and payment page - Inmate calls
GREENSBORO, NORTH CAROLINA -- Yes I agree with the other reviews, the cost Is ridiculous $20 gets you about 10 minutes, but my larger complaint is their web ...
-- Complaint Posted by Paulahorton88 on 11/05/2011

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