Most Helpful Customer Reviews:
This company is taking advantage of many people that do not know how to do anything about the abuse they deliver and hand cuffs they try to put on people to drive them to think they have to use their services and pre-pay.
A family member was incarcerated months ago, I reluctantly established an account with Paytell because it was the ONLY way I was allowed to communicate with the family member.
I was also lead to believe I had to pre pay to Paytell in order to get calls from an inmate and once he was moved to another jail that uses a different company for phone calls I requested a refund from Paytell and its been 3 months and I still have not been refunded my money.
Latest Reviews:
Not Receiving What I Paid ForGREENSBORO, NORTH CAROLINA -- In the past two days, I have deposited $80 into a PayTel account. For that $80, I have received significantly less than the amount ...
-- Informative Posted by Carole.oldroyd on 02/02/2013
Drop Calls - Phone CallsWINTER HAVEN -- Hi everyone,
I just want to let everyone know about the experience I had with Paytel. My boyfriend and I were on the phone talking ...
-- Complaint Posted by Craiggirl on 11/26/2012
Great Customer ServiceRALEIGH, NORTH CAROLINA -- Paytel has terrible reviews. most are dated a few years back. thought I would leave some favorable feedback for them! I was confused ...
-- Compliment Posted by Hippieluvalot1208 on 06/12/2012
Terrible - Phone CallsWINSTON SALEM, NORTH CAROLINA -- I totally dislike Paytel but its the only option I have to talk to my husband. I press the wrong number on the automated system ...
-- Informative Posted by Neca336 on 05/07/2012
Calls Dropped - Inmate callsNORTH CAROLINA -- I've tried calling this sorry excuse of a company to get a refund for two calls that were dropped at the beginning of the call. ...
-- Complaint Posted by Tnice1973 on 03/08/2012
Didn't know CHARLESTON, SOUTH CAROLINA -- I did not know that I have to call paytell to take a block off. I thought that If you had put money on the account that the block ...
-- Complaint Posted by Ctadlock05 on 02/18/2012
Really getting on my nerves!VIRGINIA -- Okay so I've been using Paytel for like a month now and today I had 7.15 or something like that in my account and then hadn't ...
-- Complaint Posted by Parkerayden1932 on 12/08/2011
ReviewGREENSBORO, NORTH CAROLINA -- My brother is an inmate at a local jail, and we are required to use PayTel to keep in contact with him. Earlier today he attempted ...
-- Complaint Posted by Admin15 on 12/05/2011
Horrible web site and payment page - Inmate calls GREENSBORO, NORTH CAROLINA -- Yes I agree with the other reviews, the cost Is ridiculous $20 gets you about 10 minutes, but my larger complaint is their web ...
-- Complaint Posted by Paulahorton88 on 11/05/2011