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Northwest Airlines - Spend your hard earned money on an airline that actually deserves your business
Complaint - Airlines -
Product/Service: 2 flight attendants on flight 302 from Tokyo to LAX
I thought I got a great deal on my flight from LAX to ICN (South Korea) on Northwest, a part of Delta Airlines. Little did I know, the service quality was going to be so horrible. If you're in economy... |
Northwest Airlines - Stolen Camera
Complaints - Airlines -
Product/Service: Flight from Portland ME to Baton Rouge LA
I am entering this review since it was my property stolen, though another person on the flight.
I had loaned my roomate my camera for her trip to Louisiana to see her family for Christmas. She had ... |
Northwest Airlines - Impossible to contact via phone
Complaint - Airlines -
Product/Service: Automated customer service
Just wanted to share my displeasure with NWA. We are flying out of town today, my wife, our daughter (under 2 years old) and myself. We have 3 seats reserved since we wanted our daughter to have mor... |
Northwest Airlines - Total Lack of Customer Care
Complaints - Airlines - St. Paul MI
Product/Service: Missed Connections
I am writing concerning travel that occurred on Thursday, August 20th, 2009.
I booked flights for my two children, and their significant others, on Northwest Airlines on March 28th, 2009. I booked ... |
Northwest Airlines - Checked Baggage
Complaint - Airlines -
Product/Service: Baggage fees on a bag I carry on routinely.
E-mail thread about a forced baggage check on a one-way ticket bought on Orbitz. They gave me my $15 bag fee back in an electronic credit when I fly again. RIGHT, I am going to fly with you again so... |
Northwest Airlines - Missing items
Complaints - Airlines -
Product/Service: microphone and personal items
I was on flight NW35 departing Amsterdam and arriving Los Angeles on Aug. 18, 2009 with a layover/customs stop in Detroit Metro Airport (DTW). It took me a couple of days to unpack from my long trip, ... |
Northwest Airlines - Poor Service
Complaint - Airlines - Eagan, MN
My experience with Northwest was very horrible one. I have been flying for some time but nothing like this ever happen to me. On 7.31.09 I booked a round trip from JFK to Mcallen to fly on 8.7.09 Retu... |
Northwest Airlines - Northwest Airlines Botches Unaccompanied Minor Travel
Complaints - Airlines -
Product/Service: Unaccompanied Minor
My six year old son flew for the first time as an unaccompanied minor on Northwest Flight 1549 from Minneapolis to JFK. I was repeatedly assured by NW employees on the phone and at the Minneapolis air... |
Northwest Airlines - Never Again!
Complaint - Airlines -
Product/Service: Worst Customer service- EVER!
I have never encountered this type of Rude and Unresponsive behanvior from customer service. The booked my flight backwards and now do not want to refund my money when we never even took the flight, b... |
Northwest Airlines - Northwest airline please stop doing airline business..(delay issue)
Complaints - Airlines -
I don't wanna say too much I'm lazy and I don't wanna spend too much time on this thing it would be a waste of time
DELAY!!
my girlfrind took the airline from toronto to seoul connection ... |
Northwest Airlines - Unable to find their ...
Complaint - Airlines -
Product/Service: Customer Service
I've been trying to book a round trip flight from DTW to BOD; until November 18th it is possible to get Northwest Airlines 8113 operated by Air France -- AF 7625 from BOD to CDG, after that the co-bra... |
Northwest Airlines - Poor performance company
Complaints - Airlines -
Product/Service: airline
Where is my laptop? Gone. Where is Northwest's centralized lost and found? Doesn't exist. On my return trip, I was not in the combined Delta/NWA reservations system although I presented an electro... |
Northwest Airlines - Worst Company I Have Ever Dealt With
Complaint - Airlines -
Product/Service: Airline
On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see ... |
Northwest Airlines - They Are Crooks!
Complaints - Airlines - San Francisco CA
Product/Service: Missed Flight & Trying To Make Us Pay $11,000
Okay so tell me why we all 9 family members booked tickets to visit D.C. to go to my uncle's wedding on Friday & today is now Thursday and our flight WAS for Wednesday. We missed it & thought it was m... |
Northwest Airlines - Lost Baggage - Very Poor Customer Service And Rude Employees
Complaint - Airlines -
Product/Service: Customer Service
I usually don't care about services, I just look for basic mutual respect but that seems like a big ask for NWA. Unfortunately, I was stupid enough to fly with Northwest Airlines more than once even t... |
KLM / Northwest Airlines - Be Wary Of This Kind Of Discount Airline
Informative - Airlines - Village WA
Product/Service: Tickets
KLM is creating a discount market to gain more business. In actuality, these flight are typically $50 or less than their competitors and have longer layovers with less services offered. The seats are ... |
Northwest Airlines - The Worst Service Ever
Complaint - Airlines - Little Rock Arkansas
I would like to report my experience and concerns about what happened after Northwest flight 293 landed at 8:56pm in Little Rock, Arkansas on February 28, 2009. After waiting for our bags for more th... |
Northwest Airlines - Boycott NWA!
Complaints - Airlines -
Product/Service: World Perks & Platinum Elite Status
Actual letter from me to World Perks:
___________
XXXXX XXXXX
Managing Director, World Perks
2700 Lone Oak Parkway
Eagan, MN 55121
February 9, 2009
Mr. XXXXX,
I am writing this letter... |
Northwest Airlines - Incompetent Agents and Horrible Customer Service
Complaint - Airlines -
Letter I wrote to NWA: I was scheduled to fly from OKC to IND on 1/28/09, but I am 26 weeks
pregnant and very sick. I have a physicians note
documenting that I cannot fly.
On 1/27/09 I spoke to... |
Northwest Airlines - Northw-ors-st Proved it Again
Complaints - Airlines - Oahu HI
Product/Service: Flight Delays
Let me start by saying I am a Minneapolis native, and though I've lived in San Diego for 20 years, I still do my best to support companies from my hometown. Unfortunately, time and again, Northwest ha... |
Northwest Airlines - "Schedule Change"
Complaint - Airlines -
BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on ... |
Northwest Airlines - Flight Booking Fraud
Complaints - Airlines - MI
Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking.
I did this and after 90 days, when I had long forgotten ab... |
Northwest Airlines - Cheaters
Complaint - Airlines -
Product/Service: Customer Care
I am very upset with the way my call was handled by Sheela Supervisor- Minneapolis customer care.
I wish the call got recorded. I got a ticket for my mother from CLT to HYD wth one stop and paid hi... |
Northwest Airlines - NWA is a Corporate Thief
Complaints - Airlines -
Product/Service: Frequent Flier Program
NWA frequent flier program is one of the worst in the business. It requires you to pay both miles and a lot of cash to get a "free" ticket. What I didn't know is that if you cancel or try to revise th... |
Northwest Airlines - Northwest Airlines deserves to go bankrupt
Complaint - Airlines -
Product/Service: Horrible customer service
Due to a mistake by a travel agent, I had an error on a ticket with NWA. They would not accommodate any reasonable request to allow me to fly standby or take another flight without huge expenses. De... |
Northwest Airlines - Operational Efficiency
Compliment - Airlines - Memphis TN
Product/Service: Baggage Handling
Nothing but compliments on how efficiently Northwest handled my luggage after I had to deplane due to sickness, too late to retrieve baggage. It was returned the very next day. Thanks so much--in al... |
Northwest Airlines - Northwest Airlines Screws Up Then Steals Money
Complaint - Airlines -
Product/Service: Flight to Harrisburg, PA
I bought a ticket to Harrisburg, PA to see a doctor and never even made it to PA. My flights were delayed and cancelled to the point that I couldn't get to my appointment. Had to spend a night in Newa... |
Northwest Airlines - Extortion by Northwest Airlines
Complaints - Airlines - Lakeland TN
Product/Service: Air travel
NWA recently changed my schedule, so that there is no reason for me to even make the trip. (This is over Christmas, so it is about 3 months off)
They want $170 a ticket to change my flight, or no r... |
Northwest Airlines - Worst Customer Service and Theft
Complaint - Airlines - Raleign NC
Product/Service: Customer Service / Theft
On August 15, 2008 I was at Erie International Airport going through the TSA check point where I was stopped and directed to check my bag into NWA luggage due to liquids/hairgel in my bag. They start... |
Northwest Airlines - Lack Of Customer Care
Complaints - Airlines - Kalamazoo MI
Product/Service: Flight Check In
I'll start off by saying that I missed an important flight today. I arrived at the airport less than 2 minutes past the "allowed check in time" (this information was not anywhere on my ticket or infor... |
Northwest Airlines - Unethical business practices of NWA
Complaint - Airlines - Houston TX
Product/Service: Air travel
I paid for a trip from Houston to Montreal on Northwest Airlines but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was ... |
Northwest Airlines - Theft From Airplane
Complaints - Airlines - Detroit MI
Product/Service: Flight
I would like to take this opportunity to add to the growing list of dissatisfied customers who have had negative experiences with Northwest Airlines. I hope that eventually enough of us will complain... |
Northwest Airlines - Cabin Crew
Complaint - Airlines - Kahului HI
This regarding North West Airline Flight 804, left Maui, Kahului on the August 9th, 2008.
I travelled my 4 year old and 12 months old baby. The crew separated us and put my 4 year old between strang... |
Northwest Airlines - Overall Service And Flight Quality
Informative - Airlines -
Product/Service: Flight
I have flown Northwest frequently over the past few years, and I have to say that overall, they've been quite good. Until recently, they were the cheapest airline on my Boston-Montana route, and I al... |
Northwest Airlines - Not Dependable
Complaint - Airlines - Indianapolis IN
Product/Service: Flight
On this date,June 1,2008 our daughter, and son,3 years old were to fly on Northwest at 8:15 this morning.We got up to go to airport at 4:00am and dropped them off for their flight,1 hour before time ... |
Northwest Airlines - NWA delays -- Poor Communication and Service
Complaints - Airlines - Honolulu HI
Product/Service: Flight Delays
'Our flight left the gate as scheduled at 10:50p from Honolulu only to turn around for a hydraulic line fault indicator. After five hours at the gate, turns out it's just a dirty connection plug. What... |
Northwest Airlines - People Skills
Complaint - Airlines - Memphis TN
Product/Service: Customer Service
I flew NWA, and as a majority, they have got to be some of the rudest people I have ever dealt with. One particular stewardess by the name of Joyce, was VERY ugly to me. Before I got off of the plane,... |
Northwest Airlines - Screaming Kids and Safety
Complaints - Airlines - Phoenix AZ
Product/Service: Flight 261
I had the unfortunate experience of being seated next to a young mother, who had not one but two infants in her seat/lap a six month old and an 18 month old. Or should I be more accurate by stating t... |
Northwest Airlines - Northwest Airlines Charged Me For Their Error In Booking
Complaint - Airlines -
Product/Service: Tickets Purchased On Website
I purchased a ticket on Northwest Airlines website and after I confirmed the purchase the website defaulted the date to the following day. I noticed this later and called the airline only to be charg... |
Northwest Airlines - Just Tell Me The Truth....
Informative - Airlines -
Product/Service: Customer Service Agents & Delayed Luggage
I am a very dissatisfied NWA customer as I traveled on Saturday 08 March, 2008. First, the person at check-in spoke a mistruth when saying the "cancelled" flight information from Detroit to Erie was d... |
Northwest Airlines - Has Anyone Else Gotten Sick From A NWA Flight?
Informative - Airlines - SF CA
Product/Service: Gettting Sick Everytime I Fly
I often take the SFO to DTW leg- 4 or 5 times a year. The last 3 out of 3 flights I've gotten really sick about three days after the flight. It appears as a common cold but evolves into a month long i... |
Northwest Airlines - Incredible Mean Spirited Callous Behavior
Complaints - Airlines - Memphis TN
Product/Service: Flight
My daughter is flying from Pittsburgh to Tallahassee. Her first leg was from Pittsburgh to Memphis. Memphis has weather problems. Because of this my daughter is having to stay overnight in Memphis, he... |
Northwest Airlines - Northwest lied to us
Complaint - Airlines -
Product/Service: Cheated
I can’t believe NWA cheat my 12 years old daughter and me. On the morning of June 17, 2007, we followed the NWA request to take the continental from Cleveland to New York, then transfer to China Eas... |
Northwest Airlines - Overcharges
Complaints - Airlines - Pittsburgh PA
Product/Service: Ticket overcharge and customer service
At Christmas of 2006 I purchased two tickets to fly to Phoenix. Because of an error in the name(even though we had additional identification) NWA would not let us use the second ticket. I had to pur... |
Northwest Airlines - Expiration Dates And Boarding
Informative - Airlines -
Product/Service: Ticketing
I just printed out a ticket confirmation email from Northwest Airlines I just wanted to point out a couple of things as people seem to not read or understand terms.
1. The Unaccompanied Minor Fee ... |
Northwest Airlines - Elite Status Request
Complaints - Airlines - Toeldo OH
Product/Service: WorldPerks Program
I have been traveling Northwest Airlines almost exclusively for 8 years. I have earned elite status in almost every year, 1 year traveling enough to earn platinum status. By all definitions, I have... |
Northwest Airlines - Unfortunate Behavior at Northwest Airlines
Complaint - Airlines - Raleigh NC
Product/Service: Flight
When you visit the Northwest Airlines website, there is an entire section dedicated to ".. thank military personnel who bravely serve our country!"
http://www.nwa.com/features
/militaryelite/ind... |
Northwest Airlines - Please Do not Travel with NWA
Informative - Airlines -
Product/Service: Air Travel
It was my first experience with NWA. I had got an assigned seat on the exit, so I could have more leg room, and also was told that the flight was not going to be full. It was 10 minutes before boardin... |
Northwest Airlines - Northwest: Bad to Animals, Bad to Customers
Complaint - Airlines -
Product/Service: Air travel
I bought a plane ticket at Northwest Airlines. I canceled the ticket right after I bought them, because I wasn’t flying home that weekend after all.
Just recently, I learned that Northwest promo... |
Northwest Airlines - "Northworst"
Informative - Airlines - minneapolis MN
I used to fly NW a lot way back when, but haven't much in the last few years. In January I had a trip from Baltimore to Portland, but do to snow delays, we were late leaving, and missed a late p.m. (... |