On July 27, 2006 I was in a car accident. The other driver, (who was totally at fault), was insured by Mercury Insurance, so I immediately filed a claim with Mercury.
I made numerous phone calls to Mercury (Russell Valvidia) to check the status of the claim (i.e. who was at fault), what they were going to do about my car, and to update them on my injuries.

I kept getting the run around, no information, or contradictory information.
Russell Valvidia told me Mercury would reimburse me for medical treatment, rental vehicle, towing and storage, and compensation for the wrecked vehicle, if their driver were found at fault
It took Mercury many days just to concede that the other driver was at fault (even though the police report confirmed that the other driver was completely at fault), so I was kept in limbo about what to do about medical treatment, and what to do about my car.
When Mercury (R. Valvidia) finally admitted the other driver was at fault, I was told an appraiser would inspect at the vehicle, and contact me with an estimate, and if it was totaled and Mercury chose to keep it, they would take over responsibility for the car (I was not advised to move the vehicle from storage, since if it was totaled [and I could tell that it was by the damage] mercury wood be responsible).
I kept calling regularly, but was never given any information.
On August 10, 2006 I received a letter from Mercury (Lizzie Magana), dated August 4, informing me that the vehicle was considered totaled (my first notification – in spite of the numerous phone calls). This letter also informed me that they were not going to take ownership, and that I would be responsible for storage as of Aug. 4 (which “coincidentally” was the day a lien was placed on the car), they didn’t inform me of this even though I called every couple of days, nor did they have the decency to call me.

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